Francis Dalena

Revenue Operations Manager

Francis Dalena is a revenue operations expert with 8 years’ experience in this field. He comes to us from DaVita where he has supported operations, analytics, and consulting teams. He graduated from CSUF with a BA in Business Administration, and has a Master Certificate in Applied Project Management through Villanova University. Some of his most notable projects include supervising analytical collections team through pilot of newly created multibillion dollar billing system, and project lead in developing BPM (Business Process Management) infrastructure, and change mgmt. plan. He now manages several Revenue Operations teams including Billing, Credentialing, Verification, Authorization, and supports Front Desk registration and collection efforts. His past experience will help drive performance, find efficiency gains, and improve current processes..